SHIPPING POLICY

SELF-COLLECTION

Self-collection is available at the following OH! Gatcha outlets (no delivery fees):

• IOI Mall, Puchong

• IOI City Mall, Putrajaya

• SS4D/2, Petaling Jaya

DELIVERY & SHIPPING METHOD

• Domestic: Delivered via local courier with tracking number.

• International: Delivered via international courier with tracking number.

• Free Delivery: Courier will be selected by OH! Gatcha.

ADDITIONAL SHIPPING FEES

An initial delivery fee is charged based on estimated weight. Additional charges may apply for oversized items or special packaging requirements.

MISHANDLING BY COURIER

We are not responsible for items lost or damaged by the courier. Claims must be made directly with the courier service.

CUSTOMS CLEARANCE

For international orders:

• Customers are responsible for all applicable taxes or customs fees.

• We are not liable for delays, losses, or damage caused by customs inspections.

• If your parcel is held, please contact your local customs office. Procedures and fees vary by country.
  
  

  Region	Countries	Shipping Status
  Americas	United States, Canada	❌ US – Unavailable ✅ Canada – Available
  Europe	United Kingdom, Belgium, France, Germany, Italy, Netherlands, Spain, Denmark, Finland, Ireland, Norway, Switzerland	❌ Unavailable
  East & Southeast Asia	Singapore, Hong Kong, Brunei, Indonesia, Taiwan, China, Thailand, South Korea, Japan	✅ Available
  South Asia	India, Philippines	✅ Available
  Oceania	Australia, New Zealand	✅ Available
  Other Zones	Afghanistan, Israel, North Korea, Russia, Somalia, South Sudan, Syria, Tajikistan, Timor-Leste, Ukraine, Yemen	❌ Unavailable