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SHIPPING POLICY

SELF-COLLECTION

Self-collection is available at the following OH! Gatcha outlets (no delivery fees):


DELIVERY & SHIPPING METHOD

  • Domestic: Delivered via local courier with tracking number.

  • International: Delivered via international courier with tracking number.

  • Free Delivery: Courier will be selected by OH! Gatcha.


ADDITIONAL SHIPPING FEES

An initial delivery fee is charged based on estimated weight. Additional charges may apply for oversized items or special packaging requirements.


MISHANDLING BY COURIER

We are not responsible for items lost or damaged by the courier. Claims must be made directly with the courier service.


CUSTOMS CLEARANCE

For international orders:

  • Customers are responsible for all applicable taxes or customs fees.

  • We are not liable for delays, losses, or damage caused by customs inspections.

  • If your parcel is held, please contact your local customs office. Procedures and fees vary by country.

    Region Countries Shipping Status
    Americas United States, Canada ❌ US – Unavailable
    ✅ Canada – Available
    Europe United Kingdom, Belgium, France, Germany, Italy, Netherlands, Spain, Denmark, Finland, Ireland, Norway, Switzerland ❌ Unavailable
    East & Southeast Asia Singapore, Hong Kong, Brunei, Indonesia, Taiwan, China, Thailand, South Korea, Japan ✅ Available
    South Asia India, Philippines ✅ Available
    Oceania Australia, New Zealand ✅ Available
    Other Zones Afghanistan, Israel, North Korea, Russia, Somalia, South Sudan, Syria, Tajikistan, Timor-Leste, Ukraine, Yemen ❌ Unavailable