PENDING PAYMENT Orders with pending payment must be paid within 7 days. Orders that exceed the payment period will be cancelled immediately .
BALANCE PAYMENT For Pre-orders, an arrival notification email will be sent once the ordered item arrives. The balance payment must be paid within 30 working days. Orders that exceed the payment period will be cancelled immediately .
SELF-COLLECTION Order that's left uncollected at 25C Art & Hobbies / Oh! Gatcha Shop within 30 days, will be returned to Oh! Gatcha, and any further arrangement will require additional processing fees.
CANCELLATION Order with unpaid pending / balance payment / uncollected that exceed period of 3-months, will automatically canceled. For canceled order, any deposit / payment made upon the order will be forfeited.
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Dear customers, the Oh! Gatcha Team will be occupied running the Oh! Popup Store at Collector Toy Fair from 21 Sep - 27 Sep. Please be patient with us as there may be delays in online order processing. We aim to process your order the soonest that we can. Thank you !